ARC Genesis : Anthem Support

ARC Genesis

ARC is showing a “Critical Audio Error” and does not output test tones. I have checked the speaker connections and tested the output to confirm they work. How can I fix this?

The Digital realm can be quite tricky especially when it involves HDMI connections. There are instances where the unit expects to receive the test tones via...

Wed, 24 Jan, 2024 at 1:42 PM

I am trying to run the ARC measurement but it fails when it gets to the subwoofer section and states the levels may be too high or low. How can I fix this?

Before running the ARC measurement it is important to adjust the gain on the subwoofers. If you only have a single subwoofer, this can be done by running th...

Wed, 24 Jan, 2024 at 1:42 PM

I am trying to run the ARC measurement but it is not recognizing the microphone. Do I need to change any settings?

If you are not able to select the microphone in the ARC Genesis software, you likely need to check the privacy settings on your device to ensure the Desktop...

Wed, 24 Jan, 2024 at 1:43 PM